Monthly Accounts:
Cancellations will be processed at the end of the current monthly
billing cycle, prior to the next month’s billing.
Quarterly Accounts:
Cancellations will be processed at the end of the month only, prior to
the next month’s billing. A refund will be issued for the remaining
balance, less any outstanding charges owed.
Semi-Annual Accounts & Annual
Accounts: Because these billing
cycles receive a discount, refunds will be calculated based upon the
amount of time the service was in use, that period of time will then be
charged at the normal monthly rate. The refund will be calculated by
multiplying the number of months hosted by the monthly rate and
deducting that amount from the annual prepaid amount. The balance will
be refunded to you less any outstanding charges or fees owed. Annual and
semi-annual discounts will not be applied to early cancellations. The
setup fee will be charged to your account unless you have completed a
previous billing cycle of the same period.
*Payments rendered by credit
card will be refunded by crediting the credit card account used
to make the payment. Payments tendered via check, cash, money
order or bank wire transfer will be refunded by check. Payments
rendered by credit card that cannot be refunded by credit card will be
refunded by check less a $25 processing fee.
It is your responsibility to ensure
that we have received your request for cancellation. Claims of
cancellation requests having been sent but not received by our system
will not be honored. To ensure cancellation dates we recommend calling
us to ensure we have received your cancellation request.
